serviceinnovation.orgConsortium for Service Innovation - A non-profit alliance of service and support organizations focus

ed on innovation around customer engagement, productivity, and success. Consortium for Service Innovation Menu KCS Overview Resources in the Library KCS in Action Verified Tools Aligned Tools Aligned Services Intelligent Swarming Overview Resources in the Library Other Initiatives Predictive Customer Engagement Customer Experience Initiative Leadership in an Adaptive Organization Training & Certification KCS Training KCS Certification Intelligent Swarming Training & Certification Self-Paced Training Upcoming Trainer-Led Workshops Request a Workshop from Certified Trainers Digital Badges Find Certified People Membership Join Us: Member Benefits Member Companies Member Activities Events & News Consortium Events Recent News Join the Mailing List About the ConsortiumLeadership Consortium Innovators Quick Links Member Wiki Learning Center Digital Library Search for: Search Quick Links Member Wiki Learning Center Digital Library Benefits of Membership Collectively Reimagining The Way We Work Together Collectively Reimagining The Way We Work Together Member Summit Recap Get an update on the conversations that happened and the great work Members presented at Member Summit 2024 . Recording & Recap A nonprofit think tank focused on customer engagement. We bring together experienced practitioners, digital transformation leaders, and forward-thinking executives to co-create innovative operational models, like KCS and Intelligent Swarming. Organizations around the world have adopted our methodologies to enhance customer and employee success and to drive continuous business improvement. Consortium Member Companies chart the course for exploration. Explore our Initiatives Improve your business and workforce with Member-tested methodologies . Knowledge-Centered Service (KCS) Fuel continuous improvement across your business with organizational knowledge. Intelligent Swarming A smarter way to align people with work. Predictive Customer Engagement Provide information that customers would value, but don’t know to ask for. Customer Experience Deliver on service excellence to increase customer-realized value. Leadership in an Adaptive Organization Embrace your organization as a network. Upcoming Public Events Become a Member Help move our work forward in a trusted community with industry peers. Web Sessions & Working Groups Interactive gatherings focused on interesting challenges or specific topics. Member & Executive Summits Like-minded professionals connect to learn the latest about our initiatives and explore emerging trends. Member Wiki Ten+ years of captured experience from discussions, presentations, and recorded web sessions. Slack Workspace Collaborate directly with other Members who generously share their wisdom. Join Us Latest News A Scrappy-But-Measurable KCS Workflow in Slack May 8, 2024 by Sara Feldman No budget? No problem!” A relentlessly resourceful support leader at Academy to Innovate HR (AIHR), Neal Travis was determined to enable his team to incorporate KCS practices with their existing tools.… Member Summit 2024 Recap April 25, 2024 by Sara Feldman Members and guests met in Fort Worth, Texas in April for Member Summit 2024. Attendees traveled to join us from all over, including as far away as Australia! Watch the… Q1 2024 Recap – New Event Series for KCS Enthusiasts! April 2, 2024 by Sara Feldman We’ve kicked off the year with plenty of action for both Members and the wider community! From launching a brand-new event series to welcoming eight new Member companies, we’ve had… Join our mailing list to receive updates about latest news and upcoming events. More News Site Footer Get Help Knowledge Base For Members Slack Workspace Benefits of Membership Join our Mailing List Follow YouTube LinkedIn RSS News Feed HomePrivacy Policy Photo Policy & Opt Out Member Rules of Conduct Consortium for Service Innovation © 2024. KCS®, Intelligent Swarming ℠ , Predictive Customer Engagement®, and Adaptive Organization ℠ are service marks of the Consortium for Service Innovation ™ Site by MRW Web...